ITCH Frequently Asked Questions

Any metadata (cues, BPM's, overviews, etc) saved to Quicktime files (AAC, mp4, m4a, m4v) in ITCH 2.1 will not be compatible with any older version of ITCH or Scratch Live and will not show up due to changes made in the tagging system. 

This issue is fixed in ITCH 2.0.1, please download it now.

We have identified an issue in ITCH 2.0.0 when upgrading the firmware of older VCI-300 MKI models.

If you have a VCI-300 MKI with the firmware number 0x0b1b75a7, updating the firmware in ITCH 2.0.0 can result in the unit becoming unrepsonsive and requiring repair. We advise that if you have a unit with this firmware number that you do not perform the firmware upgrade in ITCH 2.0.0.

To find which firmware version your VCI-300 has, connect the VCI-300 and open ITCH. Go to the setup screen and look in the lower left hand corner. The number on the second line is the firmware version you currently have installed.

If you are having this issue with your VCI-300 after updating the firmware in ITCH 2.0.0, please start a new help request and we'll assist you with your issue.

Note: This issue does not affect the VCI-300 MKII, or any VCI-300 MKI units with newer firmware versions (this is any firmware number which is not 0x0b1b75a7).

Some users have encountered a problem when running the ITCH for NS6 installer, where the drivers for the NS6 are not correctly installed resulting in ITCH failing to connect with the hardware.

Workaround

Download the NS6 drivers directly from the Numark NS6 website. Run the driver installer with the NS6 connected and the drivers should successfully install.

You can get the drivers here:

Mac OS X

Windows 32bit

Windows 64bit

Tip: To find if your Windows install is 32 or 64bit, see our How To: Find out your Computer Specifications article.

Some ITCH users have reported they are seeing the "Hardware Disconnected" message in the software when they connect their VCI-300 unit to their computer.

When this happens you will not be able to see the virtual turntables or control ITCH with your hardware. This may be because the device has failed to power up properly and connect to your computer's USB ports properly.

VCI-300 Power Requirements

The VCI-300 draws current through your computer's USB port to power the devices sound card, MIDI interface, all the circuitry and lights. Any device of this nature will be drawing up nearly all the available power a computer's USB port can offer.

When plugging the VCI into your computer the device may draw more power than some USB ports can provide although once running the VCI needs less power to operate. At present the VCI-300 draws around 500ma of current. It is sometimes necessary for a user to disable some of the circuitry off by switching to THRU when connecting the device before switching back to PC for normal use.

VCI-300mkII Power Requirements

The VCI-300mkII draws slightly more power than the mkI, so you may find that while your laptop was delivering just enough power before with a mkI, the mkII may take this over the threshold at startup.

Solutions

• Make sure your computer is connected to mains power and not running off battery.
• Connect your VCI-300 with a suitable power supply (9V, 500mA).
• Disconnect other USB devices that you don't need.
• Try all USB ports on your computer. Some USB ports don't offer the full amount of power. If you are using a Macbook Pro, this can be the left port or for models with two USB ports on the left and Macbooks this will be the port furthest away from the screen. Otherwise try all ports until you get the best results.
• Start the unit with the ‘PC/THRU switch on the back of the unit set to ‘THRU’. Let it power up for a few seconds, then switch it back to PC.

 

Additional solution for Mac users

If the above doesn't work please do the following:

• Open the Audio MIDI setup. (HD > Applications > Utilities > Audio MIDI Setup)
• Open the MIDI window (Window > Show MIDI Window)
• Connect your VCI-300, If you see it connected as "USB MIDI Device" or something similar, disconnect your unit and delete this device.
• Reconnect your VCI-300 and it should now show up correctly as "VCI-300"

Your VCI-300 should now be recognized in ITCH.

Further assistance:

If none of the above solutions work please start a new help thread here: www.serato.com

Please include your system specifications (make, model, CPU, RAM, hard drive and list all other USB devices) as well as a detailed description of your issue.

 

There is a known problem with Logitech quick cam drivers and Windows midi devices, this problem impacts all midi devices that use the standard windows midi driver.
If you have a Logitech quick cam and are having problems where you are unable to get ITCH to recognize the VCI 300 or be controlled by it uninstalling the logitech drivers will resolve this issue.

ACPI (power management) has been known to cause problems on some Windows machines, with USB dropouts on powerful CPUs.

If you have USB dropouts and are having trouble finding a cause on a seemingly powerful machine, check if your computer is ACPI by opening the device manager:

1. Go to control panel
2. Click system
3. Click the hardware tab
4. Click device manager
5. Click the [+] next to Computer
6. If you see "ACPI uniprocessor PC" or similar, you have ACPI.

 

WORKAROUND

Quick method for disabling ACPI power management on some laptops running Windows XP or Windows Vista.

Try taking your battery out and just run off the power supply, this stops ACPI from trying to manage the battery on some model laptops.

You can disable ACPI if you think it might still be a problem:

HOWEVER IT CAN BE HARD TO REVERSE THIS, AND YOU MAY HAVE IRQ CONFLICT ERRORS, SO DON'T DO THIS UNLESS YOU KNOW WHAT YOU'RE DOING AND CAN AFFORD SOME SYSTEM DOWN-TIME! AND MAKE A BACKUP!

BEFORE PROCEEDING Make a new system restore point by using the system restore wizard in help and support (start menu).

"If you right-click on the 'Advanced Configuration and Power Interface (ACPI) PC' description and select the Properties option, and then the Driver page on the window that appears, you can select 'Update Driver'. Choose the second 'Install from a list or specific location (Advanced)' option on the subsequent page, and then the 'Don't search. I will choose the driver to install' option on the following page. This should come up with two options, namely ACPI PC and Standard PC." (from www.soundonsound.com)


Before you attempt this you should seek help from other users and the forum here at www.serato.com.

Certain Rogue Amoeba software for OSX installs an extra background service called Instant Hijack.  This extra can cause audio connection problems with ITCH.  We suggest uninstalling this extra if you are having audio connection problems with ITCH.

Users with MIDI Yoke installed on their computer have experienced a software freeze when the CPU spikes to 100%.
This is due to a feedback cycle with MIDI Yoke.

Workaround

The workaround is to un-install MIDI Yoke when using ITCH.

 

If you use Scratch Live with Video-SL you should avoid building overviews for your library, or trying to play video files in ITCH.  Using ITCH 1.0.3 to build overviews on video files may result in corruption of your files.

This issue has been fixed in ITCH versions 1.0.4 and higher.

2011 has been a busy year for both Ableton and Serato. Due to other ongoing product development we aren't able to release The Bridge for Itch in 2011.

ITCH 2.0 does support Mac OS X Lion (10.7.X). The following are minor known issues that some users may encounter:

• ITCH hardware not recognised after computer goes to sleep.
• Hang when unplugging ITCH hardware.

  We are working on these issues and will release a fix in a future release of ITCH.

If you are using a Mac and tracks in your ITCH/Scratch Live library seem to be playing too fast in the Offline Player then this is to do with the playback sample rate of the default sound device (your computer's sound-card). To fix this set the internal sound-card playback sample rate to 44.1K.

To change it do the following:

1. Close all software
2. Go to your Finder -> Applications -> Utilities -> Audio/MIDI Setup
3. Set the internal sound-card to 44.1k (and not 48k).

 

Now your music should play back at the normal speed.

 

ITCH has the following features:


- High performance portable music system that allows internal mixing and platter style playback control.
- Integrated "one to one" hardware to software mapping for instant control and minimum setup time.
- Interoperable with Scratch Live crates, loops and cue points, also support for iTunes.
- Audio processing and internal mixing via Serato ITCH software, Channel fading, EQ, cross fading and track trim are processed in software with audio and headphone monitoring on the ITCH hardware.
- Clean and simple software user interface with emphasis on hardware controller to display information.
- Auto Tempo Matching and Beat Sync.
- Optimal Gain and BPM Calculation
- Serato's unique color waveforms for easy identification of sound.
- Set and store Cue-points.
- Manual and Auto Loop activation.
- Music Library management tools for backup and restore.
- Input and Mix recording capability.
- AIFF, WAV, MP3 and AAC audio file support

The current ITCH products do not support Video-SL.

Serato will be providing free updates to the software that fix bugs and extend functionality.

No. The ITCH hardware has built in platters for playback control. Vinyl control is an exclusive Scratch Live feature.

Sometimes... It depends on which ITCH hardware controller you use!

There are currently 3 controllers which require no external mixer. These  "all-in-one" controllers are:

» Allen & Heath XONE:DX
» Numark NS7
» Vestax VCI-300

There are also two controllers in the ITCH family that do require an external mixer.
» Denon DN-HC5000
» Numark V7

Click here for more information on Serato ITCH

Yes. ITCH is fully interoperable with Scratch Live. Your existing music and crates are available in ITCH and any changes you make will show up in Scratch Live. Cue points and loops can be made in either program.

MIDI based DJ systems are often reported as being slow or latent compared to CD and Vinyl. By being involved in the hardware design from concept to finished product, Serato are able to ensure the speed of communication between the hardware and the software is optimized for live DJ performance.

Setting up a MIDI controller with bundled software can be a complicated process. Serato decided to remove this setup process with built-in configuration for ITCH hardware in what we call “one to one mapping”.

To get started, simply install the Serato ITCH software and then connect the ITCH hardware. There is no need for cardboard overlay templates for Serato ITCH for you to learn the functions. All the knobs, buttons and lights work as they should - “out of the box”.

 

ITCH supports WAV, AIFF, MP3, MP4, AAC, OGG Vorbis, and Apple Lossless (ALAC) formats.

ITCH has functions that assist you when DJing like automatic beat sync however it stills requires hands on control. It is not designed to automix for you.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Allen & Heath Xone:DX. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit

• Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2GB RAM
• Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 1GB RAM

• 64-bit

• Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 4GB RAM
• Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM
  

• Mac OS X 10.5 / 10.4.11

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Denon DJ DN-HC5000. For best performance and for use in professional situations we recommend you use a higher spec computer.

Mac

• Intel processor, 1.6 GHz or better
• 1 GB RAM
• 1024 x 768 screen resolution
• OSX 10.4.11 or higher
• Available USB Port
• Hard disk space for music

Windows XP

• Intel* processor, Pentium 4 mobile 2GHz or better

• 1 GB RAM
• 1024 x 768 screen resolution
• Service Pack 2 or higher
• Available USB Port
• Hard disk space for music

Windows Vista and Windows 7 (32bit & 64bit)

• Intel* processor, Core Duo 1.6 GHz or better

• 1 GB RAM
• 1024 x 768 screen resolution
• Service Pack 1 or higher
• Available USB Port
• Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Novation TWITCH. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit*

• Windows 7: Intel processor, 1.8GHz Core 2 Duo; 2GB RAM
• Windows XP: Intel processor, 1.8GHz Core 2 Duo; 1GB RAM

• 64-bit*

• Windows 7: Intel processor, 2.4GHz Core 2 Duo; 4GB RAM

* Windows Vista is not supported by Novation TWITCH

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM

• Mac OS X 10.5.8

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Numark NS6. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit

• Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 2GB RAM
• Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 1GB RAM

• 64-bit

• Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 2MB L2 cache; 4GB RAM
• Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 3MB L2 cache; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

 

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM

• Mac OS X 10.5 / 10.4.11

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

 

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Numark NS7. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit

• Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 2GB RAM
• Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 1GB RAM

• 64-bit

• Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 2MB L2 cache; 4GB RAM
• Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 3MB L2 cache; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

 

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM

• Mac OS X 10.5 / 10.4.11

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

 

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Numark NSFX. For best performance and for use in professional situations we recommend you use a higher spec computer.

A base ITCH controller - NS7 or similar

Windows

• 32-bit

• Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 2GB RAM
• Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 1GB RAM

• 64-bit

• Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 2MB L2 cache; 4GB RAM
• Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 3MB L2 cache; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

 

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM

• Mac OS X 10.5 / 10.4.11

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Numark V7. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit

• Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 2GB RAM
• Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 2MB L2 cache; 1GB RAM

• 64-bit

• Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 2MB L2 cache; 4GB RAM
• Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 3MB L2 cache; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM

• Mac OS X 10.5 / 10.4.11

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Pioneer DDJ-S1. For best performance and for use in professional situations we recommend you use a higher spec computer.

Windows

• 32-bit

• Windows 7 / Vista: Intel* processor, 1.8GHz Core 2 Duo; 2GB RAM
• Windows XP: Intel* processor, 1.8GHz Core 2 Duo; 1GB RAM

• 64-bit

• Windows Vista: Intel* processor, 2.2Ghz Core 2 Duo; 4GB RAM
• Windows 7: Intel* processor, 2.4GHz Core 2 Duo; 4GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

Macintosh

• Mac OS X 10.6

• 32-bit: Intel processor, 1.8GHz Core Duo; 1GB RAM
• 64-bit: Intel processor, 2.4GHz Core Duo; 4GB RAM
  

• Mac OS X 10.5 / 10.4.11

• Intel processor, 1.8GHz Core Duo; 1GB RAM

• 1024 x 768 screen resolution
• Available USB 2.0 port
• Available Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

 

PLEASE NOTE: These are the minimum requirements to run ITCH with the Vestax VCI-300. For best performance and for use in professional situations we recommend you use a higher spec computer.

Mac

• Intel processor, 1.6 GHz or better
• 1 GB RAM
• 1024 x 768 screen resolution
• OSX 10.4.11 or higher
• Available USB Port
• Hard disk space for music

Windows XP

• Intel* processor, Pentium 4 mobile 2GHz or better

• 1 GB RAM
• 1024 x 768 screen resolution
• Service Pack 2 or higher
• Available USB Port
• Hard disk space for music

Windows Vista and Windows 7 (32bit & 64bit)

• Intel* processor, Core Duo 1.6 GHz or better

• 1 GB RAM
• 1024 x 768 screen resolution
• Service Pack 1 or higher
• Available USB Port
• Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

PLEASE NOTE: These are the minimum requirements to run ITCH with the Vestax VFX-1. For best performance and for use in professional situations we recommend you use a higher spec computer.

A base ITCH controller - VCI-300 or similar

Mac

• Intel processor, 1.6 GHz or better
• 1 GB RAM
• 1024 x 768 screen resolution
• OSX 10.4.11 or higher
• Available USB Port
• Hard disk space for music

Windows XP

• Intel* processor, Pentium 4 mobile 2GHz or better

• 1 GB RAM
• 1024 x 768 screen resolution
• Service Pack 2 or higher
• Available USB Port
• Hard disk space for music

Windows Vista and Windows 7 (32bit & 64bit)

• Intel* processor, Core Duo 1.6 GHz or better

• 1 GB RAM
• 1024 x 768 screen resolution
• Service Pack 1 or higher
• Available USB Port
• Hard disk space for music

* Please read this FAQ if you are looking at buying a computer with an AMD processor.

Some Xone:DX users are experiencing problems with the right platter slipping when scrolling backwards.

To fix this please go here to update the firmware for your Xone:DX:

www.xone.co.uk (click)

 

When adjusting the pitch in ITCH using the Pitch Slider on the VCI-300 in the default pitch offset range (+/-6%), the maximum you can increase the pitch is 5.98%. This is due to a physical limitation of the VCI-300.

It is very important to calibrate the platters on your Numark NS6 every time you turn it on. This adjusts the touch-sensitive platter circuit to the environment. Platters that haven't been calibrated can result in tracks temporarily stopping when your hand moves over the platter (not necessarily touching it) or the platters' touch being overly sensitive.

To calibrate the NS6 platters :

1. Turn the NS6 on.

2. Touch both platters in several different places.

Note : It doesn't matter whether ITCH is on or off when your calibrate.

Calibrating is quick and easy and must be done every time the NS6 is turned on.

The Vestax VCI-300 uses a 9V DC 500mA adapter.

 

If a crate contains files from more than one drive, the ordering is saved incorrectly when sorted by the # column.

Analyzing files is one of the most important things you can do to improve the performance of your ITCH software. This process prepares the waveform overview of the track, detects the tracks BPM, applies auto gain (If selected) and most importantly, alerts you to any corrupt files that you might have.

To analyze files you need to run the ITCH software with your ITCH hardware disconnected. You will notice a button labeled 'analyze files' on the main screen. Select this to automatically analyze all of the tracks in your library. You can also drop folders, crates, or individual files etc directly on to the analyze files button to re analyze at anytime.

The bars above the button show the track reading progress, the overview building and track writing progress.

 

 

**Note: In ITCH versions prior to 1.0.5, "analyze files" was called "build overviews". They both perform the same functions.

 

First, go into the setup screen and make sure 'protect library' is unchecked.

Then, simply use the keys ctrl-del to delete crates and songs from your library.

If you wish to delete tracks from your ITCH library as well as your hard drive, press ctrl+shift+delete.

If the song is associated with iTunes and has the iTunes icon in the status column, then it cannot be deleted from within ITCH. Open iTunes and delete the song within iTunes.

 

 

The track information display area can be customized to display the columns that will help you the most.

Click on the column button (the small left pointing arrow in the top right hand corner of your playlist) and you can select which columns you want to display.

To sort your library by a column, click the column header so it highlights. For example, clicking the BPM column will sort your music from slowest to fastest. To move a column, drag the header to the left or right.

Click on the Review button, and click Clear

No, we do not support reading data from a network source. This is because the data transfer rates ITCH requires to stream audio live are very high and may exceed the data transfer rates that can be relied on when streaming over a network. This can result in both the audio and waveform dropping out. 

You will be able to see your library if you have mapped your network share to a drive letter, but in a performance situation we always recommend that you keep your music files either on your computers internal drive or an external hard drive.

No, you only need to install the latest version. You can get the latest version of ITCH here.

iTunes writes to an XML file in your music folder, which contains references to all the files in your library. This XML file is utilized to access your iTunes library via Scratch Live and ITCH.

In cases where you have tracks with characters that iTunes does not deal with correctly iTunes will stop writing new tracks to this XML file so Scratch Live, ITCH or any other program that uses this file will not have access to new tracks you've added.

If new music you are adding to iTunes is not showing up in Scratch Live or ITCH then one thing to check is that your iTunes XML file is being updated correctly.

Your iTunes Music Library.xml file is kept in the iTunes folder of your Music folder. 

If the date that this file was last modified is older than when you last added music to iTunes then iTunes is not correctly updating your XML file.

The best thing to do to remedy this is to open iTunes, sort your library by Date Added and look at the files that were added around the last time this file was modified.  If the tags or file names of these files contain accented or non-English characters they will be preventing iTunes from writing to your XML file.  By changing the names or tags of these files you should be able to get iTunes to write to your XML file again, and recognize these tracks in Scratch Live and/or ITCH.

 

 

VCI-300をUSBバスパワーの弱いコンピュータに接続すると、コンピュータ画面に『USB電源が不足している』という旨のメッセージが表示され、コンピュータ側がVCI-300を認識しないことがございます。

この様な現象が起きた場合は、以下のいずれかの方法にてVCI-300を認識させることができます。

• 他のUSBポートへ接続してみてください。（同じコンピュータ本体でも、各USBポートの電源供給方式が違うことがあります。）

• USBコンピュータにVCI-300を接続し、“THRUスイッチ”をTHRU ONにします。次にVCI-300の本体電源をPOWERにします。VCI-300がコンピュータ側に認識されますので、認識後　“THRUスイッチ”を元の“PC"側に戻します。

 

• 別売のVCI-300専用アダプターをご使用ください。

 

アカウントを取得することで、フォーラムへの書き込み、アップデータのダウンロード等が可能となります。

（アカウント取得方法）

1. http://serato.com/join/にアクセスします。

2.各フォームにお客様の情報を入力します。

　- Email address ->お客様のEメールアドレス
　- Your new password -> パスワードを半角英数字で入力してください。
　- Repeat your password -> 確認のためにパスワードを再度入力してください。
　- Country -> お住まいの国名を選択してください。

上記が入力が完了したら、「Continue」のボタンをクリックしてください。

3.serato社よりメールが届きますので、メールに記載されているリンクにアクセスするか、“２”の次の画面にメールに記載されている、Verification code（数字）を入力してください。

以上でアカウントの取得は完了です。

ログインする際は、登録したE-mailアドレスとパスワードを入力してください。

Q: BPMが設定されていないトラックのBPMをセットするにはどうしたらよいですか？

A: トラックを各デッキに読み込んだ後、デッキの「TAP」をテンポを取るようにクリックしてください。BPMの数字がどんどん表示されていきます。大体のBPMが確定したら、コンピュータ・キーボードの「Enter」を押してください。以上でBPMがセットされます。

Q:  "Ctrl + Delete"を押しても、Crateやソングリストが削除できません。
A: プロテクションがかかっているかもしれません。
「Setup」の“LIBRARY”から「Protect library」にチェックが入っているか確認してください。チェックが入っていると全てのライブラリが保護されます。 

Q:  iTunesで表示されているアルバムアートワークが、ITCHで表示されません。
A:  iTunesで取得するアルバムアートワークは実際にファイルに埋め込まれていないので、ITCH上で表示することができません。ITCH上でアルバムアートワークを表示するには、以下の作業を行ってください。

<iTunesでのアートワーク埋め込み方法>

1.    iTunesでアートワークを取得します。
2.    アートワークを埋め込むファイルを選択すると、iTunes上のアート枠表示が出ます。
3.    2のアートワークを右クリック（MacはCtrl + クリック）で「コピー」を選択します。 次にもう一度アートワークを右クリック(MacはCtrl + クリック)し、「貼り付け(ペースト)」をクリックします。
4.    アートワークが貼り付けられ、ファイル上に埋め込まれます。
5.    iTunesを終了し、該当のファイルをITCHにて読込んでいただき、アートワークの表示をご確認ください。
※同じアーティストアルバムの場合は、ファイルを複数選択して、「貼り付け」を行うことも可能です。
 
※アートワークが埋め込まれたオーディオファイルは通常のオーディファイルよりサイズが若干大きくなります。

Q: 全ての音声出力が低く、音が小さいです。

A: 各チャンネルの“TRIM”があがっているかご確認ください。
また、背面パネルの“THRU”スイッチがオンになっていると、ITCH側の音声が出力されなくなりますので、そちらのスイッチが入っていないかもご確認ください。

Q: 最適なレイテンシー設定を教えてください。
A: ITCHではプレイスタイルによって、レイテンシーの設定を変更することができます。
"Setup"の画面を開き、「Playback」タブの"USB buffer size(latency)"の値を変更することで、レイテンシーの変更が行えます。

• クラブプレイの場合は512～1024
• スクラッチ/ジャグリングプレイの場合は128～256

に設定するのが良いでしょう。ただし、128～256に設定するとコンピュータにより負担がかかるようになります。

※レイテンシーとはオーディオを出力する命令を受けてから、実際にオーディオが出力されるまでの、タイムラグのことを指します。buffer sizeの値が小さいとレイテンシーは低くなりますが、コンピュータへの負担が増加します。これに対し、buffer sizeの値が大きいとレイテンシーは高くなりますが、コンピュータへの負担は減少します。